Customer Support

Customer Sales and Service Support

With a commitment to continuous improvement as outlined in our ISO 2000:9001 analytical strives to provide the best customer service possible. Members of our support team are highly trained and ready to answer customer questions. Our goal is to assist customers, minimize downtime, and keep your instruments functioning at peak performance.

The Customer Sales and Service Support role supports the Marketing and Sales function in the implementation of commercial strategies across multiple businesses. Cheminova providing high quality service to customers and sharing information with others in the organization as required, the Customer Sales and Service Support role delivers increased customer intimacy, growth, loyalty and competitive advantage.

Our range of treatment chemicals are backed by our Technical Services to ensure optimum performance, this technical expertise & services start the moment any specific chemical is sold to any customer. One of the key aspects of technical services is trouble shooting. This involves through investigation of every miniscule details of plant operations in addition to water chemistry.

Cheminova services include: 

• Troubleshooting Guides
• Training
• Illustrated Parts Breakdowns
• Email Incident to Customer Service
• Customer Care
• Trade-In Programs
• Extended Warranties
• Service Contracts
• Product Upgrades
• Customer Satisfaction Survey Form 

Responsibilities of the role will include:

• Understanding customer needs
• Building relationships and partnerships with customer's payable and purchasing departments  
• Influencing product selection and volume by using value-added sales techniques (i.e. sell up, sell out, cross-selling)
• Driving the resolution of customer issues related to receivables and invoicing
• Understanding business and market strategy to service customers and generate growth
• Taking independent action to achieve results
• Analyzing customer payment behaviors to optimize cash flow 

Cheminova General Services: 

• Feed Equipment Set-Up / Monitoring
• Field Consulting & Problem Solving
• Regulatory Department
• Research & Development Facilities
• Specialized Technical Services
• Statistical Process Control Analyses
• Testing & Analytical Capabilities

Cheminova Technical Services: 

• Presentation of the data related to the operating conditions & training of the operating staff with regard to their system conditions. 
• Periodical water analysis along with advise & recommendation.
• Periodical corrosion monitoring & bacterial count study.
• Graphical representation of appropriate performance, data & chemical consumption for discussions & future actions.
• Monthly trends will be monitored & required comments will be provided in a report format. 

One of our goals is to assist our customers in managing our products in an ethical and responsible manner. We ascribe to the cradle-to-grave philosophy with a strict focus on all health, environmental protection, and safety and security aspects. We strive to help our customers recognize and eliminate all hazards related to use, handling and storage of our products.

Areas that we may be able to assist in are: site visits for training and education in the safe storage, handling and use of our products and system recommendations including equipment recommendations, appropriate materials of construction, and inventory management control.